Reactiq respects the privacy of its online visitors and customers of its products and services and complies with applicable laws for the protection of your privacy, including, without limitation, the European Union General Data Protection Regulation ("GDPR") and the Swiss and EU Privacy Shield Frameworks.
Wherever we talk about Personal Data below, we mean any information that can either itself identify you as an individual ("Personally Identifying Information") or that can be connected to you indirectly by linking it to Personally Identifying Information. Reactiq also processes anonymous data, aggregated or not, to analyze and produce statistics related to the habits, usage patterns, and demographics of customers as a group or as individuals. Such anonymous data does not allow the identification of the customers to which it relates. Reactiq may share anonymous data, aggregated or not, with third parties.
2. Why Reactiq Collects and Processes Data
Reactiq collects and processes Personal Data for the following reasons:
a) where it is necessary for the performance of our agreement with you to provide a full-featured gaming service and deliver associated content and services;
b) where it is necessary for compliance with legal obligations that we are subject to (e.g. our obligations to keep certain information under tax laws);
c) where it is necessary for the purposes of the legitimate and legal interests of Reactiq or a third party (e.g. the interests of our other customers), except where such interests are overridden by your prevailing legitimate interests and rights; or
d) where you have given consent to it.
These reasons for collecting and processing Personal Data determine and limit what Personal Data we collect and how we use it (section 3. below), how long we store it (section 4. below), who has access to it (section 5. below) and what rights and other control mechanisms are available to you as a user (section 6. below).
3. What Data We Collect and Process
When setting up an Account, Reactiq will collect your email address, home address, city and country. You are also required to provide your ingame username. The provision of this information is necessary to register a Reactiq User Account.
In order to make a transaction on Reactiq Platform, you may need to provide payment data to Reactiq to enable the transaction. If you pay by credit card, you need to provide typical credit card information (name, address, credit card number, and expiration date and security code) to Reactiq, which Reactiq will process and transmit to the payment service provider of your choice to enable the transaction and perform anti-fraud checks. Likewise, Reactiq will receive data from your payment service provider for the same reasons.
We will collect and process Personal Data whenever you explicitly provide it to us or send it as part of communication with others on Reactiq Platfrom, e.g. when you provide feedback or other user generated content. This data includes:
• Information sent through chat;
• Information you provide when you request information or support from us or purchase Services from us, including information necessary to process your orders with the relevant payment merchant;
• Information you provide to us when participating in competitions, contests and tournaments or responding to surveys, e.g. your contact details.
We collect a variety of information through your general interaction with the websites, content and services offered by Reactiq.
Personal Data we collect may include, but is not limited to, browser and device information, data collected through automated electronic interactions and application usage data.
Likewise, we will track your process across your websites and applications to verify that you are not a bot and to optimize our services.
In order to provide you with services, we need to collect, store and use various information about your activity in our services. service-related information" includes your user information, as well as what is usually referred to as "game statistics". By game statistics we mean information about your games' preferences, progress in the games, playtime, as well as information about the device you are using, including what operating system you are using, device settings, unique device identifiers, and crash data.
When you visit any of our services, our servers log your global IP address, which is a number that is automatically assigned to the network your computer is part of.
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on visitors' computers, to help the website operators analyze how visitors use the site. The information generated by the cookie about the visitors' use of the website will generally be transmitted to and stored by Google on servers in the United States.
On this website, IP anonymisation has been activated. The IP addresses users visiting Reactiq Platform will be shortened. Only in exceptional cases will a complete IP address be transferred to a Google server in the United States and shortened there. On behalf of the website operator, Google will use this information for the purpose of evaluating the website for its users, in order to compile reports on website activity, and to provide other services relating to website activity and internet usage for website operators.
We collect certain data that is required for our detection, investigation and prevention of fraud, cheating and other violations of the RSA and applicable laws ("Violations"). This data is used only for the purposes of detection, investigation, prevention and, where applicable, acting on of such Violations and stored only for the minimum amount of time needed for this purpose. If the data indicates that a Violation has occurred, we will further store the data for the establishment, exercise or defense of legal claims during the applicable statute of limitations or until a legal case related to it has been resolved. Please note that the specific data stored for this purpose may not be disclosed to you if the disclosure will compromise the mechanism through which we detect, investigate and prevent such Violations.
4. How Long We Store Data
We will only store your information as long as necessary to fulfil the purposes for which the information is collected and processed or — where the applicable law provides for longer storage and retention period — for the storage and retention period required by law. After that your Personal Data will be deleted, blocked or anonymised, as provided by applicable law.
• If you terminate your User Account, your Personal Data will be marked for deletion except to the degree legal requirements or other prevailing legitimate purposes dictate a longer storage.
• In certain cases Personal Data cannot be completely deleted in order to ensure the consistency of the gameplay experience. For instance, matches you have played that affect other players' matchmaking data and scores will not be deleted; rather, your connection to these matches will be permanently anonymised.
• Please note that Reactiq is required to retain certain transactional data under statutory commercial and tax law for a period of up to ten (10) years.
• If you withdraw your consent on which a processing of your Personal Data we will delete your Personal Data without undue delay, to the extent that the collection and processing of the Personal Data was based on the withdrawn consent.
• If you exercise a right to object to the processing of your Personal Data, we will review your objection and delete your Personal Data that we processed for the purpose to which you objected without undue delay, unless another legal basis for processing and retaining this data exists or unless applicable law requires us to retain the data.
5. Who Has Access to Data
5.1 Reactiq and its affiliates may share your Personal Data with each other and use it to the degree necessary to achieve the purposes listed in section 2. above. In the event of a reorganization, sale or merger we may transfer Personal Data to the relevant third party subject to applicable laws.
5.3 In accordance with internet standards, we may also share certain information (including your IP address) with our third party network providers that provide content delivery network services and game server services in connection with Reactiq. Our content delivery network providers enable the delivery of digital content you have requested.
5.4 We make certain data related to your User Account available to other players and our partners through the API. This information can be accessed by anyone by querying your User ID. At a minimum, the public personal name you have chosen to represent you on Reactiq Platform and your Avatar picture are accessible this way, as well as whether you have received a ban for cheating. The accessibility of any additional info about you can be controlled through your user profile page; data publicly available on your profile page can be accessed automatically through the API.
5.5 Reactiq may release Personal Data to comply with court orders or laws and regulations that require us to disclose such information.
6. Your Rights and Control Mechanisms
The data protection laws of the European Economic Area and other territories grant their citizens certain rights in relation to their Personal Data. While other jurisdictions may provide fewer statutory rights to their citizens, we make the tools designed to exercise such rights available to our customers worldwide.
To allow you to exercise your data protection rights in a simple way we are providing a dedicated section on the our support page (the "Privacy Dashboard"). This gives you access to your Personal Data, allows you to rectify and delete it where necessary and to object to its use where you feel necessary. To access it, log into the support page.
As a resident of the European Economic Area you have the following rights in relation to your Personal Data:
You have the right to access your Personal Data that we hold about you, i.e. the right to require free of charge (i) information whether your Personal Data is retained, (ii) access to and/or (iii) duplicates of the Personal Data retained. You can use the right to access to your Personal Data through the Privacy Dashboard. If the request affects the rights and freedoms of others or is manifestly unfounded or excessive, we reserve the right to charge a reasonable fee (taking into account the administrative costs of providing the information or communication or taking the action requested) or refuse to act on the request.
If we process your Personal Data, we shall endeavor to ensure by implementing suitable measures that your Personal Data is accurate and up-to-date for the purposes for which it was collected. If your Personal Data is inaccurate or incomplete, you can change the information you provided via the Privacy Dashboard.
You have the right to obtain deletion by us of Personal Data concerning you by deleting your User Account via the Reactiq support page.
As a result of deleting your User Account, you will lose access to Reactiq services, including the User Account game-related information linked to the User Account.
You also have the right to lodge a complaint at a supervisory authority.
The minimum age to create a User Account is 18. Reactiq will not knowingly collect Personal Data from children under this age. Insofar as certain countries apply a higher age of consent for the collection of Personal Data, Reactiq requires parental consent before a User Account can be created and Personal Data associated with it collected. Reactiq encourages parents to instruct their children to never give out personal information when online.
8. Contact Info
You can contact Reactiq’s data protection officer at the address below.
While we review any request sent by mail, please be aware that to combat fraud, harassment and identity theft, the only way to access, rectify or delete your data is through logging in with your User Account support section
Att. Data Protection officer
Business Park, Building 8, Floor 4 Varna, Vladislav Varnenchik District, 9009 Bulgaria